Refund, Cancellation, and Licensing Policy
Thank you for choosing Mar Jabouille Interior Design and Visualization – www.marjabouille.com]. This policy outlines the terms regarding refunds, cancellations, and licensing for our digital products and consultancy services. Please read carefully.
1. Digital Products (eBooks and Guides)
- Final Sale: All sales of digital products, including ebooks and guides, are final. Due to the nature of digital content, refunds cannot be provided once the product has been downloaded, unless there is a technical issue preventing access to the content.
- Personal Use License: Upon purchase, you are granted a non-exclusive, non-transferable license for personal use only. This means that you may download and view the content on your devices, but you may not share, reproduce, resell, or use it for commercial purposes.
- Unauthorized Distribution: Any unauthorized distribution, modification, or reproduction of our digital content is strictly prohibited and constitutes a breach of copyright law.
2. Design Consultancy Services
- Booking and Payment: All consultancy appointments are confirmed upon full payment at the time of booking. This ensures that your slot is reserved exclusively for you.
- Cancellation Policy:
- Cancellations made between 12 hours and 1 hour before the scheduled consultation will incur a 50% cancellation fee.
- Cancellations made less than 1 hour before the consultation or no-shows will be charged the full consultation fee (100%).
- Rescheduling Policy: Appointments can be rescheduled up to 12 hours before the scheduled start time without additional fees. To reschedule, please contact us at mar@marjabouille.com.
3. Technical Issues with Digital Products
- If you experience technical issues accessing a digital product, please contact us at mar@marjabouille.com within 7 days of purchase. We will work to resolve the issue or provide a replacement if necessary.
4. Exceptions
- Refunds or exceptions may be granted at our discretion in extraordinary circumstances. Please reach out to us to discuss your specific case.
For any questions regarding this policy, please contact us at mar@marjabouille.com
Last updated: November 7th, 2024